FAQs
Have a question? No problem – we get a ton of queries about our services everyday. To help we thought we’d share and expand on some of the most commonly asked ones.
# Order
To place an order, you can visit our "Plans & Pricing" page, select the desired speed optimization package, provide details of your Shopify site, and complete the payment process.
We accepts all major credit cards, including Visa, Mastercard, American Express, and Discover.
If your payment doesn't go through, you should check that the payment method is valid and that there are funds available. If the problem persists, you may need to contact your bank or payment processor.
We do not charge any additional fees for payment or add taxes to payments automatically. However, currency conversion charges and taxes may be applied based on your location and local regulations.
Once your payment has been received and the collaborator access has been approved, your order will be processed within 24 hours.
Yes you can cancel anytime. You may contact our customer support executives on support@rapidler.com for cancellation or modification of your order details.
Our team adds two snippets within your live theme for Rapidler integration. No code changes are required on your end, our team will take care of everything.
Rapidler does not require access to sensitive data, such as financial or customer information. We only require permissions for themes, apps and analytics to integrate Rapidler with your site.
Yes, our customer support team is available 24/7 via email and live chat to answer any questions you may have.
# Account
To change your password, log in to your account, navigate to "My Account" section, and select the option to change your password. You can also reset the password from our "Forgot Password" page.
To update your account information, log in to your account, navigate to "My Account" section, and edit the relevant fields.
Yes, you can have multiple user accounts on Rapidler.
Yes, you can nest multiple subscriptions under one user account. You just need to use the same email address while placing the order to have all your subscriptions listed under one account.
You can reset your password by clicking on the "Forgot Password" link on the login page and following the prompts.
To delete your user account, contact our customer support team via email or live chat and raise a request for account deletion.
No, a user account is required. The account gets auto-generated when an order is placed for our speed optimization service.
Yes, we take all necessary measures to protect the safety and privacy of your personal information stored on our servers, in accordance with industry best practices.
User accounts on Rapidler are non-transferable.
# Refunds
We offer a 14-day satisfaction guarantee, which means that if customers are not satisfied with our speed optimization service, they can contact the customer support within first 14 days of placing the order for a refund.
Yes, if our speed optimization service doesn't improve the speed of your Shopify site or meet the performance standards outlined on our website, you can request a refund.
To initiate a refund request, you should contact our customer support team via email or live chat, and provide details of the issue.
Once you receive a refund against your purchase, the optimizations made on your Shopify site through our service will be disabled or removed.
Yes, customers can still access support from our customer support team even after receiving a refund.
Make Your Shopify Store
Stand Out
Give your online store a competitive edge with Rapidler’s speed optimizations. Eliminate the risk of losing customers due to slow loading times. Our fully automated service ensures that your Shopify site is always up to speed.