Have a question? No problem – we get a ton of queries about our services everyday. To help we thought we’d share and expand on some of the most commonly asked ones.

# Order

To place an order, you can visit our "Plans & Pricing" page, select the desired speed optimization package, provide details of your Shopify site, and complete the payment process.

We accepts all major credit cards, including Visa, Mastercard, American Express, and Discover.

If your payment doesn't go through, you should check that the payment method is valid and that there are funds available. If the problem persists, you may need to contact your bank or payment processor.

We do not charge any additional fees for payment or add taxes to payments automatically. However, currency conversion charges and taxes may be applied based on your location and local regulations.

Once your payment has been received and the collaborator access has been approved, your order will be processed within 24 hours.

Yes you can cancel anytime. For cancellation or modification of the order details please contact our support staff over email or live chat. 

We add a few lines code in your theme. Rapidler AI applies a range of on-the-fly optimizations, including lazy loading for images, minifying, deferring and combining Javascripts and stylesheets. Reduces unused code and compresses the HTML code for faster parsing.

Rapidler's optimization process does not require accessing sensitive account information, such as financial data or customer information. We only requires permissions for themes, apps and analytics to integrate Rapidler AI with your site.

Yes, our customer support team is available 24/7 via email and live chat to answer any questions you may have.

# Account

A user account is auto generated for you when you place the order for any of our plans.

To change your password, log in to your account, navigate to "My Account" section, and select the option to change your password. You can also reset the password from our "Forgot Password" page.

To update your account information, log in to your account, navigate to "My Account" section, and edit the relevant fields.

Yes, you can have multiple user accounts on Rapidler.

Yes, you can nest multiple subscriptions under one user account. You just need to use the same email address while placing the order to have all your subscriptions listed under one account.

You can reset your password by clicking on the "Forgot Password" link on the login page and following the prompts.

To delete your user account, contact our customer support team via email or live chat and raise a request for account deletion.

No, a user account is required. The account gets auto-generated when an order is placed for our speed optimization service.

Yes, we take all necessary measures to protect the safety and privacy of your personal information stored on our servers, in accordance with industry best practices.

User accounts on Rapidler are non-transferable.

# Refunds

We offer a 14-day satisfaction guarantee, which means that if customers are not satisfied with our speed optimization service, they can contact the customer support within first 14 days of placing the order for a refund.

Yes, if our speed optimization service doesn't improve the speed of your Shopify site or meet the performance standards outlined on our website, you can request a refund.

To initiate a refund request, you should contact our customer support team via email or live chat, and provide details of the issue.

Refunds are typically credited within 5-7 business days after the request is approved. However, the refund may take longer to process depending on your payment method.
Refunds are typically issued using the same payment method that was used to make the original payment.

Once you receive a refund against your purchase, the optimizations made on your Shopify site through our service will be disabled or removed.

Yes, customers can still access support from our customer support team even after receiving a refund.

Make Your Shopify Store
Stand Out

Give your online store a competitive edge with Rapidler’s speed optimization service. Eliminate the risk of losing customers due to slow load times with Rapidler’s advanced speed optimization service. Our automated platform ensures that your Shopify site is always up to speed.