Thank you for choosing Rapidler for your Shopify speed optimization needs. We are committed to your satisfaction and have created this comprehensive policy to ensure transparency regarding refunds and cancellations.
Order Cancellation Rights
14-Day Cancellation Window
You have the right to cancel Your order or subscription within 14 days of the Service Activation Date without providing a reason.
Cancellation Deadline
The deadline for canceling an order is 14 days from the Service Activation Date. This is the date on which:
- You received delivery of the Service for the first time; OR
- We began actively working on Your Shopify store optimization; OR
- You gained access to any Service features or deliverables; OR
- Your trial period commenced
Important Notes
- Cancellation requests must be submitted before the 14-day period expires to be eligible for any refunds
- The 14-day period includes any trial duration offered with Your subscription
- Subscriptions will continue until properly cancelled
- You remain responsible for any charges incurred prior to cancellation
Refund Eligibility
Refund Window
Refunds are available only within 14 days of the Service Activation Date. The 14-day refund period includes any trial duration.
Important: No refunds will be provided after 14 days from the Service Activation Date, regardless of the circumstances or reason for cancellation.
Trial Periods and Refunds
- If Your subscription includes a trial period, the 14-day refund window begins on the first day of the trial
- The trial duration counts toward the total 14-day refund period
- You must request a refund within 14 days of starting Your trial, not 14 days after the trial ends
Example: If You start a 7-day trial on January 1st, You have until January 14th to request a refund, not until January 21st.
Refund Requirements
To be eligible for a refund, the following conditions must be met:
- The refund request must be submitted within 14 days of the Service Activation Date (including trial period)
- The Service must be cancelled before a refund can be processed
- You must provide a clear statement of Your decision to cancel and request a refund
- The Service must not have been suspended or terminated for cause (such as violation of Terms of Service)
Service Usage and Refunds
- Refunds may be issued regardless of whether You have used the Service during the 14-day period
- However, no refund will be granted if Your Service was suspended or terminated due to policy violations, abuse, or breach of our Terms of Service
How to Request a Cancellation or Refund
To exercise Your right to cancel and request a refund, You must inform Us through one of the following methods:
Option 1: Email Support
Send an email to: support@rapidler.com
Include the following information:
- Your full name and account email address
- Order number or invoice number
- Date of purchase
- Reason for cancellation (optional but helpful)
- Clear statement that You wish to cancel and request a refund
Option 2: Contact Form
Visit our contact page: https://rapidler.com/contact-us/
Complete the form with:
- Your contact details
- Order information
- A clear statement indicating Your intention to cancel and request a refund
Response Time
We aim to acknowledge all cancellation and refund requests within 2 business days and process eligible refunds within 5-10 business days of approval.
Refund Processing
Payment Processing Fees
Please be aware that a payment processing fee of up to 10% may be deducted from Your refund amount. This fee is charged by our third-party payment processing partners and is beyond our control.
Example: If Your original purchase was $100, You may receive a refund of approximately $90 after the processing fee is deducted.
Refund Methods
Refunds will be processed according to Your original payment method:
Credit Card or Debit Card Payments
- Refunded directly to the original card used for purchase
- Processing time: 5-10 business days (may vary by card issuer)
- You are responsible for any currency conversion fees charged by Your card issuer
PayPal Payments
- Refunded to Your original PayPal account
- Processing time: 5-7 business days
Rapidler Account Credit
- Purchases made using account funds will be refunded as account credit only
- Credit will be applied to Your account within 2 business days
- Account credit can be used for future Rapidler services
Currency and Exchange Rates
- All refunds are processed in United States Dollars (USD)
- You bear sole responsibility for any fluctuations in exchange rates between the time of payment and the time of refund
- Currency conversion fees charged by Your financial institution are Your responsibility
Third-Party Fees
Rapidler is not responsible for any additional fees, charges, or transaction costs imposed by:
- Your credit card company or bank
- PayPal or other payment processors
- Currency conversion services
These fees are not refundable and will not be reimbursed by Rapidler.
Non-Refundable Items and Services
The following items and services are not eligible for refunds under any circumstances:
Excluded Services
- Services purchased at a discount – Any services acquired during promotional periods, with coupon codes, or at reduced pricing
- Add-on services – Additional features, one-time optimization tasks, or supplementary services beyond the core subscription
- Recovery or reactivation fees – Charges for restoring suspended or terminated services
- Support services – Fees for premium support, expedited service, or custom consultation outside of standard service delivery
- Third-party integrations or tools – Any costs associated with third-party services, apps, or tools used in conjunction with Rapidler services
- Custom development work – Bespoke coding, theme modifications, or custom feature development
- Late fees or penalty charges – Any fees incurred due to late payments or policy violations
Services After 14 Days
Any service beyond the 14-day refund period – No exceptions will be made regardless of circumstances, including but not limited to:
- Technical issues or dissatisfaction discovered after 14 days
- Changes in business needs or strategy
- Financial hardship
- Store closure or business termination
- Completion of trial period without timely cancellation
Multiple Refund Requests
Duplicate refunds – No Service is eligible for more than one refund. If You have previously received a refund for a particular Service, You cannot request an additional refund for the same Service.
General Terms and Conditions
Service Suspension or Termination for Cause
No refund will be issued if Your Service(s) are suspended or terminated for cause, including but not limited to:
- Violation of our Terms of Service
- Fraudulent activity or payment disputes
- Abusive behavior toward our team members
- Misuse of our services or resources
- Chargebacks or payment reversals initiated by You
Subscription Auto-Renewal
- Subscriptions automatically renew according to Your chosen billing cycle
- You are responsible for canceling before the next billing date to avoid charges
- Charges for renewed subscription periods are not eligible for refunds
Partial Month Refunds
- For subscription services, refunds are calculated from the Service Activation Date
- No partial month credits or pro-rated refunds are provided for unused portions of a billing cycle beyond the 14-day refund period
Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our Website. Your continued use of our Service after any changes constitutes acceptance of the new policy.
Governing Law
This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of the place where Rapidler is headquartered, without regard to its conflict of law provisions.
Interpretation and Definitions
Definitions
For the purposes of this Refund and Cancellation Policy, the following terms shall have the meanings defined below. These definitions apply regardless of whether they appear in singular or plural form.
- Company (referred to as “the Company”, “We”, “Us” or “Our”): Refers to Rapidler.
- Service(s): Refers to the Shopify speed optimization services, subscriptions, or products offered for purchase through our Website.
- Order: A request made by You to purchase Service(s) from Us.
- Website: Refers to Rapidler, accessible at https://rapidler.com
- You/Your/Customer: The individual, company, or legal entity accessing or using the Service, or on whose behalf the Service is being accessed.
- Service Activation Date: The date on which You first receive access to the Service or the date We begin working on Your Shopify store optimization, whichever comes first. This includes the start date of any trial period.
- Refund Period: The 14-day period from the Service Activation Date during which refund requests are eligible. This period includes any trial duration.
Contact Us
If you have any questions, concerns, or require clarification about this Refund and Cancellation Policy, please contact us:
Email: support@rapidler.com
Contact Form: https://rapidler.com/contact-us/
We are committed to providing excellent customer service and will respond to all inquiries as quickly as possible.
By subscribing to Rapidler services, You acknowledge that You have read, understood, and agree to be bound by this Refund and Cancellation Policy.
